Frequently Asked Questions
Do you offer free shipping?
Yes. We offer free shipping on all orders within the United Kingdom, with no minimum purchase required.
How long does shipping take?
Orders usually arrive within 5 to 11 business days in total.
Estimated timeline:
- Order processing: 1 to 3 business days
- Shipping: 4 to 8 business days
Delivery times are estimates and may vary depending on the courier or external factors.
What should I do if my parcel arrives damaged?
If your parcel arrives damaged, please contact us immediately at info@pawfabric.com and include photos of the package and product. Our support team will assist you in finding a suitable solution.
What is your return policy?
We offer a 14-day return period for eligible items. If you are a customer located in the United Kingdom, you may return your order within 14 days after receiving it, without needing to provide a reason.
To start a return, simply contact us at info@pawfabric.com within 14 days of delivery.
Who pays for return shipping?
Return shipping costs depend on the reason for the return:
- If the product is defective, damaged, or incorrect: We will cover the return shipping costs.
- For all other returns: the customer is responsible for the return shipping costs.
How do I request a return?
To request a return, please contact us at info@pawfabric.com and include:
- Your order number
- Your full name and delivery address
- A short description of the issue or reason for return
- Photos of the product if it is damaged, defective, or incorrect
Our support team will review your request and provide return instructions if approved.
Can I cancel my order?
Orders can only be canceled before they are shipped.
If your order has already been dispatched, you may still request a return once you receive the item, according to our return policy.
What should I do if my order hasn’t arrived?
If your order has not arrived, please contact us at info@pawfabric.com as soon as possible.
We will investigate with the shipping carrier. If the parcel is confirmed as lost, we may offer a replacement or refund, depending on the situation.
How can I contact the customer support?
For any questions regarding orders, returns, refunds, or delivery, please contact us:
PawFabric
Email: info@pawfabric.com
Our support team will be happy to assist you.
